IELTS reading answer “Implementing the cycle of success: A case study” with explanation

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IELTS reading answer “Implementing the cycle of success: A case study” with explanation

Answer Keywords Location Explanation
1 C high costs, related P 1, l 10 Similar to many international hotel chains, however, AHI has experienced difficulties in Australia in providing long-term profits for hotel owners, as a result of the country’s high labour-cost structure.
  • labour= staff
2 A SAH, requires P2, l4 Partly as a result of this change, there are 25 per cent fewer management positions, enabling a significant saving.
  • 25% less= 100-25= 75 % required
3 C changing practice P 3, l 1 The hotel also recognized that it would need a different approach to selecting employees who would fit in with its new policies.
  • different approach to selecting employees= change practice of hiring
4 B jobs, advertised, SAH P 3, l 8 Over 7000 applicants filled in application forms for the 120 jobs initially offered at SAH.
5 B categories, select P 4, l 10 Department heads and shift leaders then composed prospective teams using a combination of people from all three categories.
  • composed prospective teams= formed new team
6 benchmarking   P 6, L 4 SAH management concluded this would first require a process of benchmarking‘. 
7 (a range of) service delivery   P 6, l 6 The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using teams made up of employees from different departments within the hotel which interacted with each other.
8 (performance) measures   P 6, l 11 This process resulted in performance measures that greatly enhanced SAH’s ability to improve productivity and quality.
9 productivity   P 6, l 11 This process resulted in performance measures that greatly enhanced SAH’s ability to improve productivity and quality.
10(‘) Take Charge (‘)   P 7, l 1 In addition, a program modeled on an earlier project called Take Charge was implemented.
11 feedback   P 7, l 3 Essentially, Take Charge provides an effective feedback loop horn both customers and employees.
12 employee(s’) / staff   P 8, l 13 Employee feedback is reviewed daily and suggestions are implemented within 48 hours, if possible, or a valid reason is given for non-implementation.
13 30 days   P 8, l 17 If suggestions require analysis or data collection, the Take Charge team has 30 days in which to address the issue and come up with recommendations.

 

 

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