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Answer of Motivational Factors and the Hospitality Industry with Explanation

Answer of Motivational Factors and the Hospitality Industry with Explanation is taken from IELTS Academic Reading: Cambridge 14, Reading Test 1: Passage 3 is aimed for candidates who have major problems in finding IELTS Reading Answers.

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Answer of Motivational Factors and the Hospitality Industry with Explanation is divided into three parts for your ease of navigating answer, passage, and questions, all at the same time.

Answer of Motivational Factors and the Hospitality Industry

  1. The answers appear in the same order in the text as the order of the statements.
  2. Identify any words that qualify the statement, for example some, all, mainly, often, always and occasionally. These words are there to test if you have read the whole statement because they can change the meaning.
  3. Be careful when you see verbs that qualify statements, such as suggest, claim, believe and know. For example, ‘The man claimed he was a British citizen,’ and ‘The man is a British citizen’ mean two different things.
  4. Watch out for distractions. Know that the test setters love to use ‘distractions’ to test you. A prime example is qualifying words such as:-Ram often goes to the gym. Ram occasionally goes to the gym.
  5. There will be at least one of each answer type – Yes, No, Not Given. So, if you don’t have at least one of each when you’ve completed the question, you’ve made a mistake.
  6. You don’t need to read the whole text. First, you will scan for keywords and then you’ll read in detail the section in which they’re located to find the answer.
  7. Don’t look for words that exactly match those in the statements. You should also look for synonyms. Remember that you are matching meaning, not words.
  8. If you can’t find the information you are looking for, then it is probably ‘not given’. Don’t waste time looking for something that is not there.
AnswerKeywordsLocationExplanation
27. Emanagers, encourage, staff, Para 9, line 1No direct keywords so search for the synonyms; inspire = encourage, retention = to remain, staff = employee.

Read this “. .. It is essential for hotel management to develop HRM practices that enable them to inspire and retain competent employees.”

This implies that it is beneficial for hotels managers to understand what practices are most favourable to increase employee satisfaction and retention.” Hence the answer is E.
28. Dmanagers, staff, different, employerPara 5, line 1Keywords like managers, employees are obvious in paragraph 5.

Now Read this “Ng and Sorensen (2008) demonstrated that when managers provide recognition to employees, motivate employees to work together, and remove obstacles preventing effective performance, employees feel more obligated to stay with the company.”

Listed above are the actions of managers, and these actions make employees feel that they should stay with the company and shouldn’t move to another employer (employees feel more obligated to stay with the company). Hence, D is the answer.
29. Bhospitality, help workers, imporve skillsPara 4, line 1No direct keywords so search for the synonyms; hone= improve, potential= skills, foster= develop, help.

Now Read this “Lucas also points out that ‘the substance of HRM practices does not appear to be designed to foster constructive relations with employees or to represent a management approach that enables developing and drawing out the full potential of people, . .. .”

The lines implies that such HRM practices does very little (or nothing) to help the employees hone (sharpen or improve) their full potential (skills). Hence B is the answer.
30. Dstaff, jobs, cooperationPara 5, line 1Keywords like cooperation= work together, employees are obvious in paragraph 5.

Now read this “Ng and Sorensen (2008) demonstrated that when managers provide recognition to employees, motivate employees to work together, and remove obstacles preventing effective performance, employees feel more obligated to stay with the company.”

Here, recognition to employees, motivate employees to work together, and remove obstacles preventing effective performance, all these mean cooperation which are encouraged by managers.
31. CDissatisfaction, only reason, hospitality workers change jobs Para 9 & 10Keywords like dissatisfaction, reason= factors are obvious in paragraph 9 & 10.

Now read the sentence from para 9 “When these factors are unfavourable, job dissatisfaction may result. Significantly, though, just fulfilling these needs does not result in satisfaction,but only in the reduction of dissatisfaction.”

Then, in paragraph no. 10, “Employees also have intrinsic motivation needs or motivators, which include such factors as achievement and recognition. Unlike extrinsic factors, motivator factors may ideally result in job satisfaction.”

These paragraphs combinely suggest that job dissatisfaction does not come only from pay(9th para), also it may arise from other factors such as achievement and recognition (10th para). Hence, c.
32. YESstaff turnover, poor moralePara 4, line 4Now read this “In addition, or maybe as a result, high employee turnover has been a recurring problem throughout the hospitality industry. Among the many cited reasons are low compensation, inadequate benefits, poor working conditions and compromised employee morale and attitudes.

Hence it is true.
33. Nostaff, dislike, workplacePara 6Search for Keywords and their synonyms that are obvious in para 6; staff= employee, dislike= view negatively, workplace= work environment.

Now read this “While it seems likely that employees’ reactions to their job characteristics could be affected by a predisposition to view their work environment negativelyno evidence exists to support this hypothesis.”

No evidence exists to support this hypothesis clarifies the point that there is no proof that workers view their workplace negatively. The information contradicts with the given question, hence no.
34. Noimprovement, working conditions, job security, satisfiedPara 9Search for the key words like conditions= factors, fulfilling= improving, satisfaction that are obvious in para 9.

Now read the sentence from para 9 “When these factors are unfavourable, job dissatisfaction may result. Significantly, though, just fulfilling these needs does not result in satisfaction,but only in the reduction of dissatisfaction.”

Here, these means “Improving working conditions” and “job security”. So just fulfilling these does not make staff satisfied with their jobs. Hence, No.
35. Not GivenThere is NO INFORMATION regarding taking breaks in this passage.
36. restaurantsTews, Michel and StaffordPara 11, line 1Now read this “For example, Tews, Michel and Stafford (2013) conducted a study focusing on staff from a chain of themed restaurants in the United States.
37. performancedesigned for staff, have fun, improved  Para 11, line 3Read this line “ It was found that fun activities had a favourable impact on performance . . .. .”
38. turnovermanagement involvement, lowerPara 11, line 4Now read the line “. . .. and manager support for fun had a favourable impact in reducing turnover.”

Here, “manager support for fun” can be paraphrased into “manager involvement”.
39. & 40.
Goals & Characteristics
fit with both, company’sPara 11, line 4Search for the keywords and synonyms: fit with means aligned with, company is synonym for organization, and staff means employee.

Now read the line “Their findings support the view that fun may indeed have a beneficial effect, but the framing of that fun must be carefully aligned with both organizational goals and employee characteristics.”

Hence the two factors(both) are goals and characteristics.

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