Answers for “Measuring organisational performance” with explanation

Just Leave your name and email here, we will send all IELTS update to you. No spam and adverts, that's a promise.

Question 28-30:
28. A (para 1: “There is clear-cut evidence that, for a period of at least one year, supervision
which increases the direct pressure for productivity can achieve significant increases in
production. However, such short-term increases are obtained only at a substantial and
serious cost to the organisation.”)

29. C (para 3: “The study covered 500 clerical employees in four parallel divisions. Each
division was organised in exactly the same way, used the same technology, did exactly
the same kind of work, and had employees of comparable aptitudes.”)

30. C (para 6, first 2 lines: “The experiment at the clerical level lasted for one year.
Beforehand, several months were devoted to planning, and there was also a training
period of approximately six months. Productivity was”)

Question 31-36:
31. „supervision/leadership/management‟ (para 5, last 3 lines: “division that had been below
average in productivity. No attempt was made to place a division in the programme that
would best fit its habitual methods of supervision used by the manager, assistant
managers, supervisors and assistant supervisors.”)

32. „productivity‟ (para 6, line 2-3: “to planning, and there was also a training period of
approximately six months. Productivity was measured continuously and computed
weekly throughout the year. The attitudes of employees”)

33. „reduced/cut/decreased‟ (para 7, first 3 lines: “Turning now to the heart of the study, in
two divisions an attempt was made to change the super- vision so that the decision levels
were pushed down and detailed supervision of the workers reduced. More general
supervision of the clerks and their supervisors was introduced. In addition”)

34. (group method of) leadership (para 7, line 4-5: “the managers, assistant managers,
supervisors and assistant supervisors of these two divisions were trained in group
methods of leadership, which they endeavoured to use as much as their”)

35. „overstaffed‟ (para 8, line 5-6: “was to have the jobs timed and to have standard times
computed. This showed that these divisions were overstaffed by about 30%. The general
manager then ordered the managers of these”)

36. „reduced/cut/decreased‟ (para 8, line 6-7: “sions were overstaffed by about 30%. The
general manager then ordered the managers of these two divisions to cut staff by 25%.
This was done by transfers without replacing the persons who”)

Question 37-40:
37. C (changes in productivity, para 1, first 2 lines: “Figure 1 shows the changes in salary
costs per unit of work, which reflect the change in productivity that occurred in the
divisions. As will be observed, the hierarchically controlled pro”)

38. D (changes in attitudes, para 2, first 2 lines: “For example, Figure 2 shows that when
more general supervision and increased participation were provided, the employees‟
feeling of responsibility to see that the work got done increased.”)

39. G (changes in attitudes, para 3, first 2 lines: “As Figure 3 shows, the employees in the
participative programme at the end of the year felt that their manager and assistant
manager were „closer to them‟ than at the beginning of the year.”)

40. F (changes in attitudes, para 3, last 4 lines: “The opposite was true in the hierarchical
programme. Moreover, as Figure 4 shows, employees in the participative programme felt
that their supervisors were more likely to „pull‟ for them, or for the company and them,
and not be solely interested in the company, while in the hierarchi- cally controlled
programme, the opposite trend occurred.”)

Leave a Comment


Ad Blocker Detected!

Please disable the ad blocker for this website. >>open Chrome.>>>Go to>>>To the left of the web address, click Lock or Info .>>>To the right of "Ads," click the Arrows . >>>Choose Always allow on this site.>>>Reload the webpage.